Frequently Asked Questions
1000+ five-star reviews
Straight answers to the questions we get asked most, whether you're weighing up a job or already have water on the floor. If your question isn't covered here, call (02) 9072 0517 and ask a licensed plumber directly.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and call outs
Is the call out fee really $0?
Yes, there's no charge for a licensed plumber to come out and assess your job, whether that leads to work being booked or not.
How does the fixed written price work?
Once your plumber's inspected the job and knows exactly what's involved, you get one price in writing before anything starts, and that's the number on the final invoice, no matter how the job unfolds.
Do you charge more for evenings, weekends or public holidays?
No, our pricing stays the same regardless of when the work happens, so there's no overtime surcharge to factor in.
Can I get a quote over the phone without someone coming out?
For straightforward jobs we can often give you a good idea over the phone, though the fixed written price only gets confirmed once a plumber's actually seen the job.
Good questions, straight answers
Licensing and workmanship
Are your plumbers actually licensed, not just labelled as such?
Yes, every plumber sent out holds a current licence, and Your Plumber Miranda itself operates under licence #275278C with full insurance.
What does the Lifetime Labour Warranty actually cover?
It covers the workmanship on any job we complete, for life, if something we did isn't right, we come back and fix it at no cost.
Do I get anything in writing for the compliance side of things?
Yes, relevant compliance certificates are provided with your invoice for any job that requires them, so your paperwork's in order without you needing to chase it.
What if I'm not happy with the work once it's done?
Tell us and we'll sort it, that's exactly what the Lifetime Labour Warranty is there for, no arguments and no extra cost to you.
Good questions, straight answers
Coverage and response times
What suburbs do you cover from your Miranda base?
Miranda itself plus the surrounding areas including Caringbah, Gymea, Kirrawee, Yowie Bay and Sylvania, all serviced on the same terms.
How quickly can someone get to me for an urgent issue?
Emergency call outs jump the queue, and we'll get someone to you as quickly as we genuinely can, any hour, any day of the week.
Still have a question?
Call (02) 9072 0517 and speak directly to a licensed plumber, day or night. No call centre, no automated menu, just someone who can actually answer.
Ready to book instead? Head back to home or jump straight to plumbing, drainage, hot water or emergency plumbing.